43 Sensitivity to the customer’s needs. Long-term vision EAB’s product development has always been guided by sensitivity to the customer’s needs and an honest commitment to solving them. From the demand for railings to advanced storage management systems. This, in combination with owner capital, has created a healthy level of growth where long-term vision is a guiding principle. The deal is never complete until the customer is satisfied. EAB’s mission Every customer will go away as a satisfied customer. Every employee should be a happy employee.